Shipping policy

Thank you for shopping with Tella's Cosmetics. We are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Delivery Times

Estimated delivery times are:

The Netherlands: 1–3 business days
European Union: 3–7 business days
International: 7–14 business days (where available)

Please note that these are estimated delivery times and delays caused by the shipping carrier, customs, weather conditions, or other unforeseen circumstances are beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Tella's Cosmetics is not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us as soon as possible at hernandezrexy@gmail.com. We will work with the shipping carrier to help resolve the issue.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to international shipments.

Contact

If you have any questions regarding shipping, please contact us:

Tella's Cosmetics
Email: hernandezrexy@gmail.com

Shipping Policy

Liability

The information provided on this website has been prepared with the utmost care. However, Tella's Cosmetics cannot guarantee that all information is complete, accurate, or up to date at all times.

Tella's Cosmetics shall not be liable for any direct or indirect damages resulting from the use of this website or the inability to access it.

Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and other materials, is the property of Tella's Cosmetics unless otherwise stated.

No part of this website may be copied, reproduced, distributed, or used without prior written permission.

External Links

This website may contain links to external websites. Tella's Cosmetics is not responsible for the content, privacy practices, or availability of third-party websites.