Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping options and costs are calculated during checkout.
How much does shipping cost?
Shipping rates are calculated automatically at checkout based on your location and selected shipping method.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with tracking information (if available).
Can I change or cancel my order?
If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, PayPal, and other payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways to ensure your personal and payment information remains protected..
What is your return policy?
If you're not completely satisfied with your purchase, please contact us within our return period. Products must be unused and in their original packaging. Please refer to our Return Policy for full details.
What should I do if my order arrives damaged?
We're sorry! Please contact us within 48 hours of receiving your package and include photos of the damaged item so we can assist you.
What if I receive the wrong item?
Please contact us immediately with your order number and a photo of the incorrect item. We'll work quickly to resolve the issue.
My package says "Delivered," but I haven't received it. What should I do?
Please first check with your neighbors or household members. If you still can't locate your package, contact the shipping carrier and then reach out to us for further assistance.
Are your products suitable for sensitive skin?
Many of our products are suitable for different skin types. However, we recommend reviewing the ingredients and performing a patch test before first use.
How do I choose the right product?
Each product page includes detailed descriptions, ingredients, and recommended usage. If you need additional guidance, feel free to contact our customer support team.
Are your products cruelty-free?
Please check the individual product pages for information regarding cruelty-free status, vegan ingredients, and other certifications.
How should I store my beauty products?
Store your products in a cool, dry place away from direct sunlight and always keep the lids tightly closed after use.
Do your products have an expiration date?
Yes. Most cosmetic products have a shelf life. Please refer to the packaging for the expiration date or the Period After Opening (PAO) symbol.
What if a product is out of stock?
Popular products may occasionally sell out. We recommend checking back regularly or subscribing to our newsletter for restock announcements.
Do you offer discounts or promotional codes?
Yes! We occasionally offer exclusive discounts, seasonal promotions, and special offers. Sign up for our newsletter or follow us on social media so you never miss a deal.
How can I contact customer support?
You can contact us anytime by email at: hernandezrexy@gmail.com
We aim to respond to all inquiries within 1–2 business days.